Frequently Asked Questions

You can send your request through our website or contact us directly. Once we receive your trip details, we confirm availability, send you the transfer details, and request a deposit to confirm the booking.

Please provide the date and time of the transfer, the pickup location, the drop-off location, the number of passengers, and luggage details. If relevant, please also include your flight number, train details, cruise details, or hotel name. If you need child seats or have any special requests, please let us know in advance.

Yes. The price is agreed in advance and remains fixed as long as the route and booking details do not change.

The price includes the private transfer, tolls, parking, taxes, luggage assistance, bottled water, Wi-Fi, and phone chargers on board.

We accept cash, card payments, secure payment links, PayPal, and bank transfer in selected cases.

Yes. A deposit is required to confirm the booking.

Your booking is confirmed once the deposit has been received.

Yes. You can pay in advance, pay later, or pay a deposit and settle the balance later, whichever is more convenient for you.

Yes. Booking changes and cancellations should be requested at least 48 hours before the transfer. If your travel plans change because of a flight delay, train delay, or another unexpected situation, please contact us as soon as possible. We always do our best to help and adjust the service whenever operationally possible.

The meeting point depends on your pickup location. At the airport, the driver meets passengers in the arrivals hall, after baggage claim and customs, with a name sign. At the cruise port, the driver also meets passengers with a name sign in the agreed pickup area. At hotels, the driver usually arrives about 15 minutes before pickup and checks with the reception desk. At private addresses, the exact meeting instructions are sent in advance, and the client is always in direct contact with the driver.

At all airports, the driver meets passengers in the arrivals hall, after baggage claim and customs. As soon as you come out after customs, you will see the driver waiting with a name sign.

If you cannot find your driver, please contact us or the driver using the phone number provided before the transfer. We will help you reconnect with the driver as quickly as possible.

If you provide your flight or train details in advance, we monitor the schedule and do our best to adjust the pickup when needed. If the delay is significant, please contact us as soon as possible so we can check the best available solution.

Yes. Free waiting time is included. In most cases, up to 1 hour is included, depending on the service type and pickup location.

Driver details are usually sent about one day before the transfer. We normally provide the driver's name, phone number, vehicle model, plate number, and the exact meeting point.

All our transfers are private. The vehicle is reserved exclusively for you and your group.

We select the vehicle based on the number of passengers and the amount of luggage. A sedan is suitable for up to 2 passengers with 2 large suitcases. A minivan or premium minivan is suitable for up to 6 passengers with up to 8 large suitcases. A 12-seat minibus is suitable for up to 12 passengers with up to 16 large suitcases.

Luggage capacity depends on the vehicle category:
Sedan: up to 2 passengers and 2 large suitcases
Minivan: up to 6 passengers and 8 large suitcases
Premium minivan: up to 6 passengers and 8 large suitcases
12-seat minibus: up to 12 passengers and 16 large suitcases

If you are travelling with oversized or unusual luggage, please let us know in advance so we can confirm the right vehicle.

Yes. Child seats and booster seats are available on request. Please let us know in advance so we can prepare them for your transfer.

Yes. All our vehicles are licensed for professional passenger transport in Italy, and all our drivers are qualified and authorized to provide transfer services.